ClarITy

UNH is currently experiencing an internet outage which is also affecting internet connectivity for users on the Plymouth State University campus. As a result, access to the internet from on campus is intermittent.

Although on-campus users may be able access local resources such as Banner and MyMail and the UHN Gateway . . . Off campus users continue to report experiencing problems accessing these same resources

Both PSU and UNH network technicians are working diligently to resolve the issues and hope restore service as quickly as possible.

If you have questions or concerns please contact the ITS helpdesk at x2929 or via email at helpdesk@plymouth.edu

Related items

• Access to myPlymouth unstable
• Blackboard Unavailable 7/1/08
• Network Access Inaccessible 6/30/08
• myPlymouth Unavailable 6/1/08
• Blackboard Unavailable 5/27/08

Access to myPlymouth and services within myPlymouth are temporarily unstable - 11:45am 7/1/08

There are several processes currently running that are placing a high load on the servers, and until those processes complete, uses will experience slowness or an inability to log in.

If you have any questions, please call the help desk at 535-2929.

Related items

• 7/7/08 - Internet Connectivity Intermittient
• Blackboard Unavailable 7/1/08
• Network Access Inaccessible 6/30/08
• myPlymouth Unavailable 6/1/08
• Blackboard Unavailable 5/27/08

Blackboard Unavailable - Restored - 8:15am 7/1/08
Access to Blackboard has been restored.

Blackboard Unavailable - 1:30am 7/1/08
Blackboard is currently unavailable to faculty and staff and students. The problem was reported to ITS at 7:45am. System administrators are currently working to restore functionality as soon as possible. Please call the help desk at 535-2929 if you have any questions.

Related items

• 7/7/08 - Internet Connectivity Intermittient
• Access to myPlymouth unstable
• Network Access Inaccessible 6/30/08
• myPlymouth Unavailable 6/1/08
• Blackboard Unavailable 5/27/08

Network Access Inaccessible - RESOLVED - 11:50 am 6/30/08

If you have any questions, please call the help desk at 535-2929.

Network Access Inaccessible - 10:50 am 6/30/08
Users may experience difficulty accessing services over the network. The network administrators are working to restore full functionality. If you have any questions, please call the help desk at 535-2929.

Related items

• 7/7/08 - Internet Connectivity Intermittient
• Access to myPlymouth unstable
• Blackboard Unavailable 7/1/08
• myPlymouth Unavailable 6/1/08
• Blackboard Unavailable 5/27/08

Until further notice, students (UG and GR) who are enrolling in Summer classes are not automatically added into Blackboard. They must be manually added until such time that the technical problem is fixed. For now, please enter a call log ticket to the Blackboard group. Please include the course CRN (if possible as this is the quickest way for us to find the course), course name and the student’s PSU username.

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• Smooth Spring Semester Opening

Update: Banner back online. After 24 hours of constant work by the DBAs (+Matt), the Oracle 10g
upgrade to Gandalf effecting PSC1, R25, TRNG, and IRANDA has completed successfully!

However, there are a couple caveats…
- TRNG will not be recreated until tomorrow after the first nightly backup of PSC1 occurs.
- IRANDA will not be upgraded until Monday (sorry Scott, Bill needed sleep)
- TEST is still stale, last created on 6/13. JG will be working to get this back in sync this week.

Thanks all for the testing, especially with the second round repeat…

Although last weekend’s upgrade to myPlymouth was successful, there is one last patch to apply to the Banner Services located in myPlymouth. Therefore ITS will be taking Banner Services down beginning at 5 p.m. on Friday, June 27 through late afternoon on Saturday, June 28.

myPlymouth, Blackboard/WebCT, and Email will not be affected and WILL remain available during the upgrade.

Banner INB, Banner Self-Service and the Banner Courtyard will NOT be available. This includes access to Personal information, Alumni and Friends, Student & Financial Aid, on-line Course Registration, Course Query, and Faculty Access for advising and on-line grade submission

We apologize for the inconvenience and hope you can plan your work accordingly. If you have trouble accessing something you think should be available, or if you have any questions about this upgrade, please contact the Help Desk at 603-535-2929.

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• Problem: Students are not automatically being enrolled in courses
• myPlymouth Unavailable June 20-22
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• Email will be unavailable Sunday Morning, April 6th
• myPlymouth Unavailable - 03/23/08

In the up-coming days, Firefox users are likely to be prompted to upgrade their browsers to the newest version – Firefox 3.

ITS requests that our PSU users NOT upgrade to the new version until we are sure that our campus services (myPlymouth, Blackboard, Zimbra mail, Banner INB, etc.) are compatible.

If you have any questions or concerns, please contact the ITS helpdesk at x2929 or via email at helpdesk@plymouth.edu

Related items

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• Phishing Scam – UNH or PSU WebMail administrator
• Dell University: Discounted Computers for PSU students, faculty, and staff personal purchases
• Smooth Spring Semester Opening
• Brief Network Outages in the Residence Halls

A number of PSU users have reported receiving emails that appear to come from PSU Webmail or UNH Blackboard and Computer Services administrators. The messages usually allude to deleting your “PSU or UNH Web mail account” if you do not respond in 7 days.

These messages are a phishing attempt to capture your personal information. DO NOT respond to this message. NEVER provide any personal identity information via email.

Please know that neither PSU ITS or UNH Computing Services would ever ask you to submit your personal information in an email. If you have questions or concerns please contact the ITS helpdesk at x2929 or via email at helpdesk@plymouth.edu

Related items

• Problem: Students are not automatically being enrolled in courses
• Firefox 3 upgrade – Please wait!
• Dell University: Discounted Computers for PSU students, faculty, and staff personal purchases
• Smooth Spring Semester Opening
• Brief Network Outages in the Residence Halls

myPlymouth will be unavailable the weekend of June 20th through the 22nd. The MIS team of ITS is completing some upgrades to information systems this weekend. The following services will be unavailable during this time:

- myPlymouth
- Blackboard
- Banner INB
- Banner Self-Service

The window for the outage is 5:00 pm on Friday afternoon, June 20th. By 8:00 am on Monday, June 23rd, they anticipate that all services will be restored.

Your email access will not be affected by this upgrade, but you will not be able to access your email through myPlymouth. You can instead use this link:

http://go.plymouth.edu/mymail

This was not something ITS wanted to do right now. They had actually hoped to wait until August, but unfortunately, the need is being driven by a change in the government’s rules surrounding financial aid which has resulted in the necessity for a patch to our Banner system. Unfortunately, this patch only works on databases running on a version higher than where we are now. Hence the need to upgrade.

The MIS team is hard at work doing as much as they can ahead of time, but this is a huge undertaking as we have several databases running the older version that will eventually all require this upgrade. Since downtime of this nature is so scarce, they opted to upgrade all of the databases at once so that there would not have to interrupt service again for this issue. Our hope is that they won’t need the entire weekend, but as you can imagine, they have to plan for a worst case scenario.

We understand that this is inconvenient for many faculty staff and students, and if you have concerns about what you can and cannot access this weekend, please do not hesitate to contact the help desk at 535-2929 to discuss alternatives.

Related items

• One More Time! Upgrade to Banner Services Friday at 5 pm
• Scheduled Power Outage to close campus on May 21st
• Email will be unavailable Sunday Morning, April 6th
• Scheduled Maintenance - Sunday, March 16, 6:00 am - 10:00 am

myPlymouth Unavailable - RESOLVED - 6:00 pm 6/1/08

If you have any questions, please call the help desk at 535-2929.

myPlymouth Unavailable - 5:45 pm 6/1/08
Users may experience difficulty logging in to myPlymouth or have trouble accessing services within myPlymouth. The myPlymouth administrators are working to restore full functionality. If you have any questions, please call the help desk at 535-2929.

Related items

• 7/7/08 - Internet Connectivity Intermittient
• Access to myPlymouth unstable
• Blackboard Unavailable 7/1/08
• Network Access Inaccessible 6/30/08
• Blackboard Unavailable 5/27/08