Overview:
Windows has released a service pack update to the Vista operating system. Service packs are important upgrades to the operating system that often contain bug fixes and other refinements. Computers which are not upgraded become susceptible to viruses and other malware over time.
ITS has been testing this particular update for compatibility with all PSU supported applications prior to releasing it for general installation. This will be deployed via the network in the same manner as the regular monthly updates. Due to the important nature of this update, we need to perform the installation soon. We plan to update half the faculty and staff computers on Thursday, June 4th, the remainder will be done on Tuesday, June 9th.
Details:
The installation should begin close to 8:15 am. We cannot know exactly when your computer will be done; the install process is tuned to efficiently manage the number of simultaneous installs so it doesn’t overload the network.
During the initial 30-45 minutes of the install (older computers may take up to an hour), your computer will seem a bit sluggish, and then you will see the usual box, requesting a reboot.
Be cautious about when to allow the restart — Since the reboot process after a service pack update can take 15 minutes or more, ITS recommends waiting to perform the restart until you are ready to go to lunch or home for the day.
Once you okay the reboot, nothing will appear to happen for ten minutes or so. Turning off your computer at this point could result in data loss, so please be patient. After the reboot, you should see a typical “Please do not turn off your computer” screen, and after another ten minutes, you will be able to logon normally.
ITS does not anticipate any major problems related to this update, however, the Helpdesk is always available should you have any questions or concerns. You can reach us by phone at 535-2929, or via email at helpdesk@plymouth.edu.
