Friday night, PSU Telecom performed a major upgrade to the campus telephone system, including the voice mail system. This upgrade will allow Telecom to offer several customer-requested feature enhancements in the near future.
Offices with digital telephones (gray or black handsets) may see their phones “lit up like a Christmas tree” when they return to work this morning. This sometimes occurs when there is a loss of communication between the phone and the telephone switch. This is easily cleared by unplugging the telephone line form the back of the phone and then plugging it back in again.
Voice mail users should notice very little difference to their service. Voice mail greetings and existing messages were carried over to the new system. However, voice mail passwords could not be ported over into the new system. Instructions for initial log-on into the new voice mail system are as follows:
Instructions for Initial Voice Mail Log-on
Dial into voicemail 5-2700 from campus, or 535-2700 from off-campus.
The system will ask for your initial password. Enter the number “one” (1) followed by the pound key (#).
The System will request that you enter a NEW password, and then press the pound key (#).
Passwords must met the following requirements:
- cannot begin with a zero
- cannot match your voicemail/telephone extension number
- cannot be an ascending sequence of digits (12345)
- cannot be a descending sequence of digits (54321)
- cannot be repeating digits (1111)
If the password you entered meets the requirements above, the System will then ask you to confirm you new password by re-entering it, and then pressing the pound key (#).
Existing voice mail names and greetings will be migrated over from the old system. However, if your old voice mail mailbox did not have a recorded name you will be prompted to record one.
The System will then ask you to record your name. At the tone, clearly state your name and then press pound key (#).
The System will ask you confirm that you wish to use this recording by requesting – “To accept this name press 1; to re-record press 2”
You have now logged onto your mailbox
You have now initialized your Mailbox
For Help, press *4
To exit the voice mail system, press **9 or Hang-up
If you are experiencing any problems with your telephone or your voicemail on the new system ,please contact Telecom Office at 535-2222 or via email at networking@plymouth.edu
